Kingston Health Sciences Centre has announced a change to the hours of the urgent care centre (UCC) at Hotel Dieu Hospital.
Starting Wednesday, the UCC at the downtown Kingston hospital will be open Monday to Friday from 8 a.m. to 4 p.m, and open Saturday and Sunday from 8 a.m. to 2 p.m.
KHSC has released the following statement on their Facebook page about the need to adjust.
These updated hours are designed to provide patients with more consistent and predictable access to the UCC. In the past, the UCC often needed to stop registering new patients earlier than its posted closing time due to resource availability and patient volumes. This new schedule is expected to reduce the need for frequent early closures of patient registration.
As a result, patients can have greater confidence that the UCC will remain open and accepting patients throughout its posted hours. In exceptional circumstances, registration may close early if the clinical team determines they cannot safely accept additional patients.
KHSC is also adjusting how physicians are scheduled between the UCC and the ED. On weekends, one physician per day will be reassigned from the UCC to the ED to help improve wait-times in the Emergency Department at the Kingston General Hospital site.
𝗥𝗲𝗺𝗶𝗻𝗱𝗲𝗿: The UCC is intended for health concerns that require assessment within 24 hours but are not life-threatening. If your concern is not urgent, please consider alternative care options at 𝗥𝗶𝗴𝗵𝘁𝗣𝗹𝗮𝗰𝗲𝗥𝗶𝗴𝗵𝘁𝗖𝗮𝗿𝗲.𝗰𝗮.
As always, if you are experiencing a medical emergency, call 9-1-1 or go to your nearest emergency department, available 24/7.
Thank you for your continued support and understanding as we work to provide the right care, in the right place, at the right time.
